SAP CRM Online Training

SAP CRM Online Training
CRM is all about focusing on customer. Hence the Key processes in CRM are also ruled in those departments in a company that interact the most with the customer viz. Promotion , Sales & Service. Hence Employees is these department needs to have the tools that can support them in their every day tasks in most efficient & customer-centered way!! More over, it is also important to have some tools that can help in monitoring & analyze the customer trends to better forecast the business sales & profits/losses. SAP CRM provides all these tools & it also provides multiple industry-specific scenarios & customizing option to full fill the complex business needs. We provide Online SAP CRM Training classes in Hyderabad, India, USA & UK.
To put it simple, CRM (Customer Relationship Management) is a business strategy that focus on Customer interaction to maximize the business. 123 Trainings provides SAP CRM Online Training with Live projects.
It goals towards “One Face To Customer” , meaning, no matter what channel a customer makes use of to contact your company, let it be Phone, E-mail, ordinary mail or a personal visit, They ought to get the consistent & actual knowledge in all the cases. 123 Trainings is providing Best Online SAP CRM Training for corporates and Individuals.
It is the collection of several business application program that allows companies to manage the whole value chain process across its business networks so that the business is more flexible, more adaptive & hence more successful.

 

SAP CRM Online Training Course Content:

• Overview and Introduction

• Foundation & Architecture of my SAP CRM

• my SAP CRM Analytics

• my SAP CRM Marketing

• my SAP CRM E-Commerce

• my SAP CRM Channel Management

• my SAP CRM Sales

• my SAP Interaction Center

• my SAP Service

• my SAP Field Applications (with focus on Mobile Service)

• my SAP CRM for Industries

• Integration with other My SAP suite of modules

• CRM Base Customizing

• CRM Basic data & Customizing settings for these objects:

• Business partner

• Organizational model

• Territory Management

• Product master CRM Business Transactions

• Overview of generic functions in business transactions

• Activity Management (including Activity Journal and Groupware Integration)

• Transaction type and item category customizing for these objects

• Middleware settings:

• Middleware connections to R/3, APO and CRM

• CRM Business Partner – CRM Middleware

• CRM Middleware – Sales and Billing

• Basic concepts of CRM middleware

• Replication administration

• Monitoring & error handling

• Implement “Customer Interaction Centre”

• Architecture landscape

• Agent functions and processes in the IC

• Define CIC Profile and Customer-Specific Workspaces

• Define Front-office framework

• Component Configuration

• Action Box Configuration

• CTI Configuration

• Client Implementation Case Study – Live Exercise

• Implement “Internet Sales”

• Architecture and landscape

• set up logical system and connection with OLTP R/3 and APO

• Configuration of the CRM Server – Base Customizing

• Configuration Web Application

• Creating Product catalogs

• Publication of Product Catalog content

• Create Internet User for order processing

• Sales Transactions using “Internet Sales”

• Web Shop Maintenance

• Client Implementation Case Study – Live Exercise

• Implement “CRM- Marketing”

• Opportunity Management

• Activity Management

• Marketing Planning and Campaign Management (Marketing Planner, Product Selection, Partner Functions, Generic Actions, Campaign Execution)

• Marketing Calendar

• Customer Segmentation

• External List Management

• Lead Management

• Marketing Analytics

We also provide SAP Workflow Training classes