SAP CS Online Training


SAP CS (Customer Service) is of valuable module in SAP ERP and it is an extension of SD module and Plant Maintenance Module. Plant Maintenance Module gives the addresses processes in the in house maintenance functions in Customer Service handles service provided to the customer. It is chiefly used for high quality customer support as after sale service in the industry. It leverages the features provided chiefly by the Plant Maintenance and Sales and Distribution modules.

Training Objectives of CS:
SAP CS in of the Essential Module in SAP ERP comes with a Customer support module which provides the basic functionalities to the domain of services delivered to customers. Customers are likely to buy from companies or organizations that have a high Quality of customer satisfaction. It gives you the entire knowledge of technical objectives, service agreements, customer interaction made & other management tasks related to customer services. We also provide SAP FICO Online classes


• (Customer Service)

• Customer Service Course details – Content

• Overview on Customer service
• CS Integration with Other Modules
• CS – SD Integration
• CS – QM Integration
• CS – FI Integration
• CS – CO Integration
• CS – PP Integration
• CS – MM Integration
• CS – HR Integration
• Organisational elements in Customer service Module
• Master data in Customer service
• Installed Base Management
• Functional Location
• Equipment
• Serial Number Management
• Work Centre
• Cost Centre
• Activity
• Activity Pricing
• Warranty & Types
• Status Profiles
• DIP Profile
• In-House Repair Process

• Service Notification
• Repair Order
• Service Order
• Resource Related Billing

• Repair-At-Site Process

• Service Notification
• Service Order
• Resource Related Billing

• Annual Maintenance Contract Process

• Contracts
• Task Lists
• Maintenance Plan

• Third Party Repair Process

• Service Notification
• Service Order
• Resource Related Billing